Refund policy
Returns & Exchanges
Including Wholesale Orders:
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition you received it
- With original tags and packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return or exchange:
- Click the profile icon (top right corner of our website)
- Log in to your account
- Select your order and click "Request Return" or "Start Return"
- Follow the instructions provided
If your return is approved, you'll receive a prepaid return shipping label and instructions on how to send your item back.
Please note: Items sent back without first requesting a return will not be accepted.
Free Returns (U.S. Orders)
We offer free returns and exchanges on U.S. orders.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Exchanges
The fastest way to exchange an item is to return your original item. Once your return is approved, you can place a new order for the correct item.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Custom or personalized products
- Items that have been worn, washed, or show signs of use
For hygiene and safety reasons, we cannot accept returns on any items that have come into contact with bodily fluids. This policy applies to all adaptive clothing and medical accessories.
If you're unsure whether your item qualifies, please contact us before purchasing.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must still meet the return conditions listed above.
Refunds
Once we receive and inspect your return, we'll notify you if your refund is approved. If approved:
- Refunds are issued to your original payment method
- Processing typically takes up to 10 business days
- Please allow additional time for your bank or credit card provider to process the refund
If more than 15 business days have passed since your refund was approved, contact us at: 📧 info@happycloudclothing.com
Return Address
Happy Cloud Clothing 9 Forest Drive Highland Lakes, NJ 07422 United States
Contact
For any return questions, reach out to: 📧 info@happycloudclothing.com